Privacy Policy

SkinQ Rx is a skincare brand owned and operated by Health Q Lifesciences. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, purchase our products, or interact with our AI Skin Assessment and dermatology consultations.

By accessing or using SkinQ Rx, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect information only to the extent necessary to deliver our products and services effectively.

A) Information you provide directly

• Name, email address, phone number
• Shipping and billing addresses
• Account registration details
• Payment-related information (processed via secure third-party gateways)
• Skin-related information provided during assessments or consultations
• Images uploaded for AI Skin Assessment
• Communications with customer support or dermatologists

B) Information collected automatically

• IP address and approximate location
• Browser type, device information, and operating system
• Pages viewed, time spent, and interaction data
• Cookies and similar tracking technologies

C) Sensitive personal data

Skin assessment data, uploaded images, and dermatology-related information are treated as sensitive personal data and handled with enhanced security and confidentiality.

2. How We Use Your Information

Your information is used strictly to provide and improve our services. We use your data to:

• Generate personalised skincare recommendations
• Perform AI-based skin analysis
• Facilitate dermatologist consultations
• Process orders, payments, and deliveries
• Communicate order updates, service notifications, and support responses
• Improve our formulations, platform performance, and user experience
• Meet legal, regulatory, and compliance requirements

We do not sell or rent your personal data to third parties.

3. AI Skin Assessment & Dermatology Services

When you use our AI Skin Assessment or consult a dermatologist:

• Uploaded images and responses are analysed solely to assess skin concerns such as pigmentation, acne, dark spots, sun damage, and texture.
• Environmental factors like location, weather, UV index, pollution, and humidity may be used to personalise recommendations.
• Dermatology consultations may involve licensed medical professionals bound by confidentiality.
• Your data is never used for advertising or shared without consent.

Our AI tools assist care decisions but do not replace professional medical diagnosis.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure website functionality, understand user behaviour and preferences, and improve performance and content relevance. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.

5. Sharing of Information

Your information is shared only when necessary and with trusted partners. This may include:

• Payment gateways for secure transactions
• Logistics partners for order fulfilment
• Technology and analytics providers supporting our platform
• Dermatologists involved in your consultation

All partners are required to comply with appropriate data protection standards.

6. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. While no system is completely secure, we regularly review and update our safeguards.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfil legal or regulatory obligations, or resolve disputes or enforce agreements. You may request deletion of your data, subject to applicable laws.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or updates
• Withdraw consent where applicable
• Request deletion of your data
• Opt out of non-essential communications

Requests can be made using the contact details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. Continued use of our services indicates acceptance of the revised policy.